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Help
- How to chat and use the site
How do I take part in a chat?
When can I join a chat?
When can I send in a question?
Will my question be answered?
How do I send in a question?
How are questions processed?
Why is there a moderator viewing
questions?
Will my details be shown online?
Are your guests really there?
Can I interact with other online
users taking part in the chat?
What happens after a chat has
taken place?
Do I need any special plug-ins
to see the chat taking place
How can I find out about more
chats taking place?
How do I
take part in a chat?
To take part all you need to do is click on the link for the
chat you wish to join.
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When
can I join a chat?
You can join a chat at any point from 15 minutes before the
chat begins. Before then the chat will still be shown as ‘coming
soon’. You can join a chat just to see the questions
that are being asked and answered, or you can submit your
own question(s).
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When
can I send in a question?
You can send in your questions as soon as details of a new
chat are available – this could be anything from days
to weeks in advance of the actual chat. Questions can be sent
in at anytime – whether weeks, days or just before that
chat takes place, and during and right up until the very end
of the chat.
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Will
my question be answered?
Due to the potentially large number of questions we receive
we can’t guarantee that every question that is sent
in will be answered. The earlier you send your question in
however, the more likely it is that it can be considered and
answered. BACK TO TOP
How
do I send in a question?
Just click on the appropriate link for the chat that you want
to join and then enter your desired user name (whatever you
wish) and your question(s). If you want to send in more than
one, please submit them in as separate questions one at a
time. You can use different user names for each question if
you wish to. . BACK TO TOP
How
are questions processed?
All submitted questions go to our moderator first. In advance
of the chat it means we can organise and identify the most
relevant questions and ensure that these are amongst the first
to be answered by our guest. During the live chat itself,
new questions will also be considered and passed through for
answering if considered appropriate and relevant to the chat.
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Why
is there a moderator viewing questions?
As noted above, our moderators are able to assess and pick
out the best questions in advance of the chat and organise
them for our guest to answer. It also means we can ensure
a safe environment with no abusive, rude or potentially libelous
content.
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Will
my details be shown online?
Should your question be answered, the only detail about yourself
that will be visible will be the user name you choose when
you submit a question. This will be shown in the transcript
of the chat that appears.
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Are
your guests really there?
If you can see them in your webcam, they are really there!
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Can
I interact with other online users taking part in the chat?
After any chat has taken place, you will be able to read the
transcript online at any time.
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What
happens after a chat has taken place?
After any chat has taken place, you will be able to read the
transcript online at any time.
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Do
I need any special plug-ins to see the chat taking place
No plug-ins are required, you should be able be to see the
webcam images just by clicking on the chat when it is live,
regardless of whether you have a narrowband or broadband connection.
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How
can I find out about more chats taking place?
You can either come back to the Chataboutmoney site whenever
you like and see which chats are posted up – or to make
things easier, you can sign up for our newsletter which will
let you know when a new guest is scheduled.
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